Privacy policy

This Portal is edited by the company GRUPO HOTELES PLAYA, S.A., a company with registered office at Avenida Faro Sabinal, s / n, Roquetas de Mar (Almería), with C.I.F number A-04108973, and registered in the Mercantile Registry of Almería, volume 563, golio 10 Sheet AL-2351, email address and telephone 950 62 70 10.

In compliance with the spanish data protection normative establishedand and, in particular, in the Article 5 of Law 15/1999, of December 13, for Protection of Personal Data (henceforth LOPD), GRUPO HOTELES PLAYA S.A. (henceforth GRUPO HOTELES PLAYA) informs you that any personal information that you provide by filling in any electronic registration form which appears on this website, as well as the data that, where appropriate, GRUPO HOTELES PLAYA access as result of browsing, query, request or contracting of any service or any transaction or operation performed by you through the website will be collected in a file managed by GRUPO HOTELES PLAYA.

GRUPO HOTELES PLAYA informs Clients that they can exercise their rights of access, rectification, cancellation and opposition directly through the web (in the section “User Data > Personal Data”) or by writing to the data controller, which is for all the circumstances:

Customer Service
(Ref: Data Protection)

Playa Hoteles Building
Avda. Sabinal, 341
04740 Roquetas de Mar (Almería)

GRUPO HOTELES PLAYA begs you proceed to communicate in writing (mail, fax, e-mail), any modification of your personal information in order to the information contained in our files is always updated and contains no errors. Furthermore you acknowledge that the information and personal data collected are accurate and truthful.

At the time of collection of data proceeding, the voluntary or mandatory data being collected will be indicated. The refusal to provide classified as compulsory data will suppose the inability to access the service or to not provide it for which the data were requested.

The purposes for collecting your personal data are those specifically indicated below and, in general, for carrying out the provision of services offered through, as well as offering customized products and services, improving the commercial relationship and managing our customers requests.

Without prejudice of the previous, GRUPO HOTELES PLAYA may use the personal data in order to respond to messages, queries or suggestions via e-mail, fax, letter, telephone or any other means technically available, and for sending advertising or promotional communications. If you do not wish to receive such commercial, advertising or promotional communications, regardless of the channel used, its decision can be communicated freely through the above means to exercise your rights. Your acceptance to send you commercial information is always revocable, without retroactive effect.

However it GRUPO HOTELES PLAYA and the entities indicated have the intention to refer commercial communications to users by electronic means in fulfillment of the Article 21 of Law 34/2002 of July 11, Information Society Services and Electronic Commerce, by accepting this Privacy and Commercial Communications Statement the user expressly authorizes to GRUPO HOTELES PLAYA and the referred entities to send commercial, promotional or advertising by email or any other equivalent electronic communication means.

It warns that children under 18 must have permission from their parents or guardians to provide personal data and contract products or services in the GRUPO HOTELES PLAYA website.

In the event that you provide to GRUPO HOTELES PLAYA third parties personal data, in compliance with the Article 5.4 LOPD, you must have previously informed them of the treatment of the data provided, the destination thereof, about the existence and purpose of the file, the recipients of such information, the possibility of exercising rights of access, rectification, cancellation or opposition, as well as the information identifying of GRUPO HOTELES PLAYA, on terms and conditions that result of this legal notice.

GRUPO HOTELES PLAYA ensures that is responsible for the files of personal data that are collected through this website, and that are in compliance with the regulations of the Spanish Data Protection Agency (

Except where otherwise become available, all information that is not considered personal data that you transmit voluntarily to GRUPO HOTELES PLAYA over the Internet (including any observation, suggestion, idea, graphics, etc.) will be available to it, which will hold unlimited rights of use, without accruing any compensation in their favor or in favor of anyone else. Such information will not be confidential.

GRUPO HOTELES PLAYA informs to the Client, in accordance with the provisions of the Article 5 LOPD, the Purposes for which the personal data used in this web:

A) Client Registration Forms / Club Vip Membership card

Upon filling the application form for the Club Vip program, each holder accepts and authorizes Grupo Hoteles Playa to use and process personal data provided and generated by the use of the card CPV, for proper purposes of Vip Club Program and in order to carry out a range of customized products and services improving also the commercial relationship with our customers. Furthermore you authorize that your data is transferred to companies of our Group, defined as those that meet the requirements of Article 42 of the Commerce Code, and associated with the loyalty program Club Vip, tourism sector, leisure, catering, hotel, travel agencies, aviation, car rental and timeshare property, inside and outside Spain, in order to provide the best service to the client and bringing you information, of our products and services, as well as transferees and third parties, on paper and electronically, related to the tourism sector, hotelier, travel, catering, entertainment, leisure, recreation, and the sale and promotion of timeshare property.

According to established in the LOPD, GRUPO HOTELES PLAYA it has declared to the Spanish Data Protection Agency on the corresponding personal data file necessary for the program operation. GRUPO HOTELES PLAYA guarantees to take the appropriate security measures to ensure the confidentiality of such data, at all events you may exercise the rights of accessing, rectification, cancellation and opposition in the manner indicated above.

B) On Line Bookings

By completing the On Line Reservations form, you agree and authorize GRUPO HOTELES PLAYA to handling of personal data supplied in order to proceed with the requested reservation and to carry out a range of products and services and improving commercial relationships with our customers, as well as the transfer of such data to the companies comprising the Grupo Hoteles Playa and associates, of the tourism industry leisure, catering, hotel, travel agency, aviation, car rental and timeshare of property, inside and outside Spain, for the purposes detailed above. Furthermore, the client is informed that making a reservation their personal and reservation data shall be ceded to the companies that have to intervene in the management of the reservation and / or travel and destination hotel, regardless of the country where those companies may be located, international data transfers may occur, for the exclusive purpose of managing the reservation and guaranteeing the execution of it, in response to the contractual relationship maintained with you by conducting the on-line reservation, and always attending to the provisions of the LOPD.

C) Registration distribution list Offers, Promotions and Corporate News

GRUPO HOTELES PLAYA informs you that your email address will be entered into an automated file (distribution list) for the purpose of providing information of our news and offers by e-mail, unless you expressly state the opposite in the mail addressed to GRUPO HOTELES PLAYA.

D) Confidentiality

GRUPO HOTELES PLAYA will not disclose your personal data to any other person or company, except those established in the preceding paragraphs or if the data communication is covered by the LOPD. GRUPO HOTELES PLAYA guarantees that will treat your personal data with confidentiality, making use of them exclusively for the stated purposes.

GRUPO HOTELES PLAYA informs you that it has implemented security measures technical and organizational measures to ensure the security of their personal data and avoid its alteration, loss, treatment and / or unauthorized access, considering the state of the technology, the nature of the stored data and the risks to which they are exposed, whether from human action or physical or natural environment. All this in accordance with the provisions of Article 9 LOPD and Royal Decree 994/1999 of June 11, by which is aproved the Regulation of security measures of automated files containing personal data.